Get in Touch With Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or just want to send through some feedback? This page explains how to get in touch and what you can expect once you do.
How to Reach the Team
Email is the best way to contact us. We read every message that comes in and aim to get back to you within a couple of working days. Send your enquiry to [email protected] and include a quick line about what it's regarding — that alone helps us route your message to the right person and reply faster.
What We Can Help With
We cover a fairly broad range of topics related to online casinos in Australia, so there's a good chance we can help. Common reasons readers get in touch include:
- Questions about our reviews — if you want more detail on how we assessed a particular operator, such as VegasNow, Wincrown or any other site listed on our pages, ask away.
- Bonus and offer clarifications — welcome offers change often, and if something looks out of date, such as a wagering requirement or expiry date, we'd rather know so we can check it against the operator's current terms.
- Payment and withdrawal queries — if you've had an experience with deposits, withdrawals, PayID or another payment method at an offshore casino and think it's worth flagging, let us know.
- Content suggestions — if there's a topic you'd like us to cover, whether it's pokies, live dealer games or how licensing works for offshore operators, we're happy to consider it.
- General site feedback — anything that made your visit harder than it needed to be, from broken links to confusing wording, is worth a mention.
- Responsible gambling concerns — if you or someone you know would like information on spending limits, self-exclusion or support services, tell us in your message and we'll point you towards appropriate resources.
What to Include in Your Message
A short amount of detail goes a long way toward a useful reply. If your question relates to a specific casino, mention the operator name. If it's about a bonus, note roughly when you saw the offer, since terms on offshore sites can change. If it's a correction, a link or a screenshot of the page in question helps us check it quickly.
What Happens After You Send a Message
Every message is read by a person on our team, not filtered through an automated response. We aim to reply within two working days, though this can stretch slightly during busier periods. If your enquiry needs input from more than one person, we'll let you know it's being looked into rather than leaving you waiting without a word.
A Note on Accuracy and Independence
We review and rank online casinos available to Australian players based on factors like licensing information, game selection, payment options and bonus terms. Reader input plays a genuine part in keeping that information current — offshore operators can update their offers, payment methods or terms without much notice, and hearing from people who've come across a change helps us keep our pages accurate. If you're weighing up a casino not covered on our main pages, or you're after information on alternatives such as our non-GamStop casino options, feel free to ask about that too.
Thanks for taking the time to reach out. We look forward to hearing from you, and we'll do our best to get you a proper answer.